Returns Policy

RETURNS POLICY

In case you wish to make a return or an exchange, please read the instructions below.
For any inquiries, please contact us at shop@addeertz.com

EXCHANGE

If you want to exchange an item for another size, color or other article, please contact us at shop@addeertz.com so that we can

reserve the item at our store and promptly send it to you once we received your return.

HOW TO RETURN?

We will gladly accept returns within 14 days of delivery. Please return the merchandise with original tags and packaging, unwashed and unused. A full refund will be made once we have received the items in this same condition.
You, the customer, must pay for the shipping cost for exchange or return.
The products are to be sent to the following address:

A.D.Deertz
Torstrasse 106
10119 Berlin
Germany

You are responsible for the items until we received them. For this reason, please keep your postal receipt as well the tracking number for the package.

IMPORTANT, FOR RESIDENTS OUTSIDE EU:
We would appreciate if you contact us on your intention to return, so we can give you either a local return address or provide customs instructions.

COMPLAINTS

If the items do not reach you in perfect condition, you have 10 days to let us know. We will nd the best appropriate solution.


11984